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FAQ'S
Q: How do I know if I have a claim?
A: if someone has hit you in their vehicle and it was
completely out of your control or you believe it to be
their fault then you have a potential claim.
Q: Do I have to use my own insurance company?
A: No, absolutely not! Although they have sold you an
insurance policy it doesn’t mean that you have to use
them if you have an accident. It is your entitlement to
use whom ever you choose to carry out the repairs on
your vehicle. Do not be bullied by your insurer, it is
your choice not theirs.
Q: How do I know if I have whiplash?
A: Although there is no recognised medical term as
suffering from whiplash, it is possible that you are
feeling the effects from “whiplash type injuries” these
can include: Pain and tenderness in neck shoulders or
back, dizziness and nausea, pins and needles sensations
running through limbs to fingers or toes, ringing in the
ears and restricted movement in the joints.
Q: How much will it cost me to make a personal
injury claim?
A: Nothing. We offer free legal advice and our panel of
solicitors do the rest. They ensure that if your claim
is acceptable that you will have nothing to pay. All
costs are claimed back from the other party insurers.
Q: How long does a claim take to complete?
A: This all depends on a number of things ranging from
responses from the other party insurers to how quickly
you respond to any information needed. As with all
claims there is a process to follow and guidelines to
adhere to. The whole process is very much quicker than
it used to be and our solicitors and claims handlers
will do everything in their power to resolve the case as
quickly as is physically possible.
Q: Will I need a medical?
A: In most cases yes, this is part of the procedure to
ensure the correct diagnosis is given by a specialist.
This helps the solicitors fighting your case valuate your
personal injury claim.
Q: If I make a claim what happens to my car and
such things as my excess? Especially if I am 3rd party
only?
A: Even if you are only 3rd party insured Grange
Bodyshop will help you along by taking care of the
repairs to your vehicle or even storage of your vehicle
should it be written off. We can arrange for a recovery
truck to collect your car and we will even let you use a
replacement vehicle with no cost to yourself. This
applies to every Non Fault claim as part of our service.
Q: I am unsure whether it is my fault or not,
what happens if we are both to blame?
A: We will look at the information you give to us first
and then make a preliminary decision on whether there
may be a chance of being successful with it, we will
consult with our solicitors first for free to ensure
that they will accept the case.
Q: What happens if the accident is my fault?
A: Believe it or not, even if it is your fault we can
still help you if you have passengers in your car, this
is quite a common occurrence. We can still make a
personal injury claim on their behalf.
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